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Terms & Conditions
Pocket Pokies Casino operates under a licence issued by the Government of Curaçao, with games certified for fairness by TST Labs and all transactions protected by SSL encryption technology.
1. General terms and acceptance
These terms apply to your use of the Pocket Pokies Casino website, games, account facilities, promotions and related services. They form a binding agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.
The operator may update these terms from time to time. Changes may be made to reflect changes in law, technology, available services, security requirements or business practices. The current version published on the website will apply to future use. You should review this page regularly. Continued use after an update generally indicates acceptance of the revised terms.
You are responsible for ensuring that your use of the website is lawful in the place where you live or access the service. Online gambling is not permitted in every location. You must not use the website if doing so would breach any applicable law, regulation, court order or other legal restriction.
- You must be of the minimum legal age required to use gambling services in your location.
- You must provide truthful, complete and current information when requested.
- You must use the website only for your own personal and lawful purposes.
- You must not permit another person to use your account.
- You must follow all game rules, payment instructions, promotional conditions and responsible gambling requirements.
- You must not use the website to conduct fraud, money laundering, abuse, harassment or any other unlawful activity.
Eligibility and identity checks
The operator may carry out age, identity, location, payment method and source-of-funds checks. You agree to provide information and documents reasonably required for these checks. Access to some or all services may be restricted while verification is incomplete. If information cannot be verified, appears inaccurate or does not meet applicable requirements, an account may be suspended, closed or otherwise restricted.
You must keep your login details confidential and take reasonable steps to protect your device and account. Tell the operator promptly if you suspect unauthorised access, lost credentials or unusual account activity. You may be responsible for activity carried out through your account where you have failed to protect your login information.
2. Accounts, deposits and withdrawals
You may be limited to one account unless the operator expressly permits otherwise. Multiple accounts, duplicate registrations, false identities or attempts to avoid account controls may result in account restrictions and the review of related transactions. Any action taken will be subject to applicable law and the operator’s verification procedures.
Deposits must be made using a payment method that belongs to you or that you are authorised to use. The operator may reject or reverse a transaction where the payment method cannot be verified, appears to be used improperly or creates a security or compliance concern. You should check any payment information shown at the time of the transaction, including minimum or maximum amounts and any applicable fees.
You should only deposit money that you can afford to lose. Gambling funds should not be treated as savings, income or a way to solve financial problems. The operator may apply account limits, transaction checks or other controls in accordance with its policies and legal obligations.
Withdrawal requests may be subject to account verification, payment checks, wagering requirements that are clearly displayed for a particular offer, and other lawful controls. Funds may be returned using an approved method and may not always be returned through the method originally used. Processing times can vary because of verification, banking networks, payment providers and other factors.
You are responsible for checking that payment details are correct before confirming a transaction. The operator is not responsible for delays or losses caused by incorrect information supplied by you, a payment provider, a bank, network failure or circumstances outside reasonable control. Any applicable taxes, charges or reporting obligations connected with your gambling activity remain your responsibility unless the law states otherwise.
Dormant and restricted accounts
An account may be treated as inactive or dormant after a period without activity, subject to applicable law and any information provided on the website. The operator may contact you, apply reasonable account administration procedures or restrict access where required. If an account is suspended, you should not attempt to open another account or bypass the restriction without permission.
3. Games, promotions and responsible gambling
Game results are determined by the relevant game system and its rules. You accept the outcome of a completed game unless there is clear evidence of a technical fault, incorrect settlement or other issue requiring review. If a game is affected by a material malfunction, the operator may investigate, cancel affected play where appropriate and take corrective action in accordance with applicable requirements.
Promotions, bonuses, tournaments and other offers may have separate terms. Those terms will explain eligibility, entry requirements, expiry, wagering or playthrough conditions, permitted games, withdrawal rules and any other restrictions that apply. You should read the full offer terms before participating. If promotional terms conflict with these general terms, the specific promotional terms will normally apply to that offer.
The operator may change, suspend or withdraw an offer where permitted, including where there is suspected abuse, technical error, fraud or a legal or regulatory reason. A promotion must not be used in a way that manipulates the offer, evades its conditions or creates an unfair advantage. Accounts connected with such activity may be reviewed.
Responsible gambling
Gambling should be an entertainment activity, not a financial solution. Set a budget before you play and avoid chasing losses. Consider using available account tools such as deposit limits, spending controls, time reminders, activity history, temporary breaks or self-exclusion where offered. These tools may take effect according to the information shown when you request them.
If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek independent support. You can also contact the operator to ask about available account restrictions or self-exclusion options. Do not gamble while under the influence of alcohol or other substances, and never allow someone else to gamble through your account.
4. Website use, privacy and liability
The website and its content are provided for general information and entertainment. The operator aims to keep information accurate and services available, but does not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device. Maintenance, outages, software faults, internet problems and events outside reasonable control may affect access.
You must not copy, modify, distribute, reverse engineer, interfere with or misuse the website, its systems or its content. You must not introduce malicious software, attempt to gain unauthorised access, use automated tools in a harmful way or interfere with another user’s experience. The operator may monitor activity, investigate suspected misuse and take steps to protect the website, users and payment systems.
Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected to provide services, verify identity and age, process payments, prevent fraud, meet legal obligations, support responsible gambling and improve the website. You should read the privacy notice to understand how information is collected, used, stored and disclosed.
To the extent permitted by law, the operator is not responsible for losses caused by events outside reasonable control, misuse of an account, inaccurate information supplied by you, unauthorised access resulting from your failure to protect credentials, payment-provider issues or unlawful use of the website. Nothing in these terms excludes or limits a right or guarantee that cannot legally be excluded or limited.
Suspension, closure and complaints
The operator may suspend, limit or close an account where reasonably necessary, including for suspected fraud, breach of these terms, failed verification, responsible gambling concerns, security risks, payment issues or legal obligations. You may stop using the website at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, investigations or unlawful conduct.
If you have a question or complaint, use the support channel made available on the website and provide enough information for the matter to be reviewed. Complaints may be assessed using account records, transaction information, game data and other relevant material. You should cooperate with reasonable requests during the review process.
These terms are intended to be read consistently with applicable Australian law and any other mandatory law that applies to your use of the website. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. Nothing in these terms removes your right to seek help from an appropriate authority or obtain independent legal advice.