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Responsible Gaming
Pocket Pokies Casino operates under a licence issued by the Government of Curaçao, with games certified for fairness by TST Labs and all transactions protected by SSL encryption technology.
Gamble for entertainment
Online casino games are games of chance. Outcomes are random, and no strategy can guarantee a win. You should only gamble with money you can afford to lose after essential expenses, savings and other financial commitments have been covered. Never view gambling as a reliable source of income, a way to recover losses or a solution to debt.
Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment budget. Once your budget has been used, stop playing rather than adding more funds. It can also help to decide in advance how often you will play and to keep gambling separate from household money, rent, bills and other necessary spending.
Practical safer-play habits
- Set a spending limit before you play and do not increase it during a session.
- Set a time limit and take regular breaks away from the screen.
- Keep track of deposits, bets, wins and losses rather than relying on memory.
- Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
- Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
- Do not chase losses by increasing bets or continuing to play after your planned session.
- Balance gambling with work, family, social activities, exercise and other interests.
- Remember that a previous result does not make a particular outcome more likely.
A win does not mean you need to keep playing, and a loss does not need to be recovered. Stopping at the time you planned is one of the simplest ways to maintain control.
Tools to help you stay in control
Account tools may help you manage your gambling activity. Depending on the features available to you, you may be able to set deposit, wagering, loss or session limits, review your account activity, take a break or request self-exclusion. Limits are designed to support your decisions and should be selected before gambling begins.
Using limits effectively
- Choose an amount and timeframe that reflect your personal entertainment budget.
- Consider setting a limit lower than the maximum amount available through your account.
- Allow time for any requested limit or restriction to take effect where applicable.
- Do not remove or increase a limit simply because you have lost money or want to continue playing.
- Review your activity regularly to check whether your gambling remains within your plan.
If you need a longer break, self-exclusion may be more suitable than a short session limit. A self-exclusion request is intended to prevent or restrict access for the period selected under the available process. During self-exclusion, do not attempt to open another account or use another person's account. If you want to restrict access, contact the relevant customer support channel through the website and follow the instructions provided. We will not ask you to provide unnecessary personal information in this page.
Account controls are not a substitute for professional help. If gambling is causing distress, financial difficulty or problems in your relationships, consider speaking with a qualified counsellor or an independent gambling support service as soon as possible.
Recognising gambling harm
Gambling harm can develop gradually, and it may affect anyone. You may wish to pause and seek advice if gambling is taking more time, money or attention than you intended. Friends and family may also notice changes before you do.
Possible warning signs
- Thinking about gambling frequently or finding it difficult to concentrate on other things.
- Spending more money or time gambling than planned.
- Trying to win back losses by placing larger or more frequent bets.
- Feeling restless, irritable or anxious when you try to stop or reduce gambling.
- Hiding gambling activity, losses or account transactions from other people.
- Borrowing money, missing payments or selling belongings because of gambling.
- Neglecting work, study, family, health or social responsibilities.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Continuing to gamble despite arguments, financial problems or other negative effects.
- Feeling regret, shame or loss of control after playing.
One warning sign can be enough reason to take a break and review your habits. You do not need to wait for a serious crisis before asking for help. Speaking openly with someone you trust can be a useful first step. A support professional can help you understand what is happening and discuss practical options without judgement.
If you are concerned about someone else
If a friend or family member may be experiencing gambling harm, choose a calm time to talk. Focus on what you have observed and how their behaviour is affecting them or others. Avoid lending money to cover gambling losses, and do not take responsibility for managing another adult's gambling without appropriate advice. Encourage them to use account restrictions and seek independent support.
Support, privacy and player protection
Players in Australia can seek confidential information and counselling from recognised gambling-help services, health professionals and community support organisations. Services may offer telephone, online or face-to-face assistance, depending on your location and circumstances. Search for an Australian gambling support service through an official government or health service website, or speak with your doctor or mental health professional.
If gambling has created urgent financial pressure, contact a free financial counselling service or a qualified financial counsellor. If you feel unsafe, are experiencing a mental health emergency or may harm yourself, contact emergency services or an immediate crisis support service in Australia.
Age and account responsibility
Gambling is only for people who meet the applicable legal age requirements. Children and young people must not access gambling services. Do not share your login details, payment methods or account with another person. Keep your devices secure, use strong passwords and log out when you finish playing. If you believe someone under the legal age has accessed an account, stop using the account and contact the website's support team through the available channel.
Fair and informed participation
Read the applicable account rules, game information and terms before playing. Check the available information about deposits, withdrawals, wagering, limits, promotions and account restrictions, as these may apply to your activity. Do not rely on advertising or promotional material as a prediction of winning. Pocket Pokies Casino may apply verification, account protection and responsible-gaming measures where required or considered appropriate.
Responsible gaming is a shared responsibility. We encourage you to make informed choices, use the tools available, take breaks and ask for help early if gambling is no longer enjoyable or controlled. If you are unsure whether gambling is right for you, the safest option is not to gamble.