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Betting Rules
Pocket Pokies Casino operates under a licence issued by the Government of Curaçao, with games certified for fairness by TST Labs and all transactions protected by SSL encryption technology.
General betting conditions
By opening, accessing or using an account with Pocket Pokies Casino, you confirm that you have read and understood the rules that apply to your use of the service. You are responsible for checking the rules, game information and any specific conditions shown before placing a bet. If you do not understand a rule, you should not place the bet until you have obtained clarification through the available support channels.
You must be legally permitted to use online gambling services in your location. You must also meet any minimum age requirement that applies to you. Pocket Pokies Casino may request information to verify your identity, age, location or account details. Access may be restricted, suspended or refused where verification cannot be completed, where information is inaccurate, or where use of the service is not permitted.
You must provide complete and accurate information and keep your account details up to date. An account is intended for the individual who registered it and must not be shared, sold, transferred or used by another person. You are responsible for protecting your login details and for activity carried out through your account unless you promptly report suspected unauthorised access.
- Only one personal account may be used unless expressly permitted under the applicable account terms.
- You must not use another person's payment method or account without proper authorisation.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not interfere with the operation, security or integrity of the website, games or betting systems.
- You must not use software, devices or methods designed to gain an unfair advantage.
Placing and accepting bets
A bet is placed when you select the relevant option, enter the stake and confirm the transaction using the process provided on the website. Before confirming, check the game, selection, stake and any displayed terms carefully. A confirmation message or account record may be provided after submission, but the absence of a message does not automatically mean that a bet was not received.
A bet is generally considered accepted only when it has been recorded by the betting system. Bets that are incomplete, rejected, cancelled or not recorded are not valid. The balance shown in your account may not always update immediately, so you should avoid placing a further bet where doing so could result in an unintended stake or negative balance.
The stake for an accepted bet is normally deducted from the available balance at the time of placement. You must have sufficient cleared funds or other permitted balance before confirming a bet. Any applicable minimum or maximum stake, game restriction or account limit will be shown where relevant. Limits may apply by game, transaction, account, promotion or other category and may be changed in accordance with the applicable terms.
The displayed odds, prize information, game rules and other details should be checked before confirmation. Information may be corrected where there has been an obvious error, technical problem, display issue or system malfunction. If a bet is accepted because of an apparent error, Pocket Pokies Casino may review the bet and take the action permitted by the applicable terms and law.
- Select the game or betting market you wish to use.
- Review the applicable rules, stake, odds or outcome information.
- Enter the amount you want to wager and check the total risk.
- Confirm the bet only when all details are correct.
- Keep the transaction record or account history available for your records.
Game outcomes and settlement
Game outcomes are determined by the rules of the relevant game and, where applicable, by the result recorded by the authorised game or betting system. Outcomes are not influenced by customer service staff, other players or the size of an individual stake. You should review the information provided for each game because settlement methods and result descriptions can differ between products.
A bet is settled using the result available to Pocket Pokies Casino from the relevant system or official source. Where a result is delayed, withdrawn, voided, interrupted or affected by a technical issue, the bet may remain unsettled until the matter is resolved. If a bet cannot be settled under the published rules, it may be cancelled or treated as void.
If the system records an outcome incorrectly, or if a technical or administrative error affects settlement, the result may be corrected. Any resulting adjustment to your account will be made in accordance with the applicable terms. You should contact support through the available website channels if you believe a result, balance or transaction has been recorded incorrectly.
Winnings, refunds and other credits are subject to account verification, applicable rules and any lawful restrictions. A displayed balance is not necessarily a final entitlement if a transaction remains under review, resulted from an error, or is connected with prohibited activity. You should not treat an unsettled or disputed amount as available for withdrawal.
Payments, disputes and responsible play
Deposits and withdrawals must be made using payment methods available through your account and in your own name, unless another arrangement is expressly allowed. Payment processing may require identity, source-of-funds or other verification checks. Processing times can vary because of verification, payment providers, banking systems, public holidays, security reviews and other factors.
You should check your account history regularly and report any unrecognised transaction, incorrect balance or suspected security issue as soon as possible. Keep relevant details, including the date, game, stake, transaction reference and a description of the issue. Reviews are carried out using available records, system data and the applicable rules.
If you wish to raise a complaint, use the support or contact process made available on the website. Provide enough information for the matter to be identified and reviewed. A complaint may be referred for further consideration where appropriate. Nothing in these rules removes any rights or protections you may have under applicable Australian law.
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager money you can afford to lose. Do not chase losses, borrow money to gamble or play when you are upset, tired or under the influence of alcohol or other substances.
- Set personal spending and time limits before starting.
- Take regular breaks and stop when your planned session ends.
- Use available account restrictions or exclusion tools if gambling is becoming difficult to control.
- Seek help from an appropriate gambling-support service if you are concerned about your gambling.
- Keep your account private and do not allow other people, particularly minors, to use it.
These Betting Rules are general information and may be updated from time to time. The version displayed on the website at the time of use will generally apply, subject to applicable law and any specific terms shown for the relevant game or transaction. If there is an inconsistency between these general rules and a specific game rule, promotion term or account condition, the more specific provision may apply.